February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
February 11, 2025 Case Study Public Sector and Government Rapid Readiness Team mobilizes swiftly when disaster strikes With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need
February 11, 2025 Case Study Healthcare More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
February 6, 2025 Case Study Media and Entertainment 90% QA and off-the-charts AI adoption uplift player interactions Gaming company takes contact center nearshore for a cost-effective workforce that ramps up and down as demand fluctuates
January 31, 2025 Datasheet TTEC Let Me Know for Contact Center Associates A generative AI solution to improve contact center answering speed and quality
January 28, 2025 On-Demand Webinar Unlock 2025: CX Opportunities You Can’t Ignore The CX landscape is evolving fast—are you ready for 2025?
January 24, 2025 Blog Travel and Hospitality Securing the journey: Fraud prevention for travel and hospitality
January 22, 2025 Blog Communications Telecom CX trends: Connect service and sales to maximize customer value
