January 17, 2019 Customer Strategist Contact Center and Call Center Insights: Customer data blind spots and how to avoid them Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
January 17, 2019 Customer Strategist Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate A look back—and ahead—at trends driving employee experiences of the future.
January 17, 2019 Customer Strategist In Defense of a Living Wage It pays to care about your employees’ income.
January 17, 2019 Customer Strategist Customers Are the Ultimate Disruptors Every customer obstacle represents a business opportunity for the first business able to remove it.
January 16, 2019 Customer Strategist Customer Centricity Hits a Speed Bump New research shows leaders are looking to maintain momentum in their CX initiatives.
January 16, 2019 Customer Strategist Customer Experience Disruption Shifts From "Why" to "How" Firms are taking steps to prioritize the most impactful disruptions.
