October 10, 2018 Case Study Communications Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience
August 30, 2018 Case Study Automotive Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue
August 29, 2018 Case Study Hypergrowth and Startups Making the last mile count Proactive and insight-driven customer support delivers an exceptional service experience for a hyper-growth brand
August 22, 2018 Case Study Airlines Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents
August 22, 2018 Case Study Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership