July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
July 17, 2018 Customer Strategist Three Ways to Break Through Barriers to Omnichannel Success Overcome complex organizational and technological barriers to enable true omnichannel transformation.
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
July 17, 2018 Customer Strategist Let your Data Tell a Story A visual representation of data uncovers trends that may be otherwise hidden.
July 17, 2018 Case Study Public Sector and Government Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist When CMOs Seize the CX Reins Two CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
July 16, 2018 Customer Strategist Healthcare Payers A new look at health insurance analytics' role in CX Enrollment and member insights provide for a healthy experience.
July 16, 2018 Customer Strategist Try a Little Harder Behind the ones and zeroes, data insights are human insights that impact real people.
July 16, 2018 Customer Strategist Retail Banking MediaMarkt Sets Its Sights on CX Transformation The European retailer is on a path to capture a larger share of customers in a growing market.
