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Customer Strategist Journal
Communication
Mobile Data Dominates Wireless Strategy
Retail and eCommerce
Trend in Focus: Culture First
Build-a-Bear Builds a Brand Around the Customer Experience
Media
Shazam's Experience Is Music to Customers' Ears
Retail Banking
Customer Centricity Accelerates Among Global Banks
Retail Banking Reality
Automotive
Hyundai Makes Smart Cars Smarter
Merging Cultures Brings out the Best for Barclays Customers
Trend in Focus: Land of Economic Opportunity
Technology
Personal Clouds Are Rolling In
Putting Psychic Brands in Capable Hands
A Personal Assistant for Everyone
Can a Brand Be Psychic?
Algorithms Empower Consumers
The Psychic (and not so psychic) Powers of Brands
Customer Experience in Retail Banking: The Bank's Perspective