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Blog
Three Ways to Use Customer Data to Drive Marketing Relevance
Social Customer Care: What Customers Expect
Putting Smart Devices at the Heart of Multichannel Customer Service
Customer Strategist Journal
Travel and Hospitality
Robust Data Analytics Center Helps AAA Drive Relevance
Insurance
Data Livens Up Financial Relationships at Old Mutual
Keeping Promises Helps Aflac Build Lasting Customer Trust
Life Sciences
Great Drugs Are Not Good Enough
Payers
Trust’s Impact On...
Infographic: Unlocking Patient Engagement Through Trust
Technology
What’s on Don’s Kindle?
Communication
By the Numbers: Three Big Data Opportunities for Telecoms
Government and Public Sector
The Government of the Future is Built on Data
Big Data: What Are Firms Actually Doing With It?
Data-driven Decision Making at Work in the Public Sector
Retail Banking
Five Steps to Big Data Dominance in Banking
10 Big Data Trends to Get Ahead of Now