May 25, 2022 Customer Strategist Perspectives Take the mystery out of customer satisfaction Enter the Kano Model.
May 25, 2022 Customer Strategist Perspectives How to make VoC work for your brand 3 ways to turn the voice of the customer into action
May 25, 2022 Customer Strategist In Depth Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) How much autonomy should you give to your automation?
May 10, 2022 Case Study Healthcare Payers Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster
May 6, 2022 Case Study Hypergrowth and Startups Ready, set, launch: Emerging insurtech builds a brand-new support operation A new insurtech firm needed a strategic partner to help build its customer support from the ground up
May 5, 2022 Blog Digital strategy vs. digital transformation: 3 ways to make both work for your brand
April 22, 2022 Blog Retail and eCommerce Captive contact center vs. outsourcing: The most overlooked part of retail CX
