November 20, 2020 Case Study State and Local Governments Digital expertise + human support drive rapid state unemployment response TTEC quickly mobilized cutting-edge cloud technologies and experienced associates to maximize a state agency’s support of surging call volume
November 18, 2020 Case Study Financial Services and Insurance Achieve regulatory stability with an ultra flexible cloud contact center One of the oldest and largest U.S. financial institutions accelerated its cloud contact center migration while meeting regulatory requirements and achieving key business objectives
November 16, 2020 Blog Public Sector and Government Citizen Experience: Empower Government Leaders to Meet Uncertainty
November 10, 2020 Blog Pro sales lesson: Indirect sales vs. Inside sales and how sales outsourcing can help
November 2, 2020 Case Study Airlines Knowledgebase innovation takes customer support to new heights An airline group took proactive steps to enhance its knowledgebase, ensuring exceptional customer experiences that drive continued loyalty
November 2, 2020 Case Study Communications Transforming self-service from pain point to effortless experience A telecommunications and digital services company streamlined its knowledgebase content into a valuable resource for both customers and employees
