August 6, 2020 Case Study High Tech Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services
August 6, 2020 Case Study Automotive Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution
July 27, 2020 Case Study High Tech Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results
July 27, 2020 Case Study High Tech Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment
July 24, 2020 Case Study Healthcare Payers Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm
July 24, 2020 Case Study Healthcare Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results
July 23, 2020 Case Study Financial Services and Insurance Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT
July 22, 2020 Case Study Retail and eCommerce Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
