July 22, 2020 Case Study Retail and eCommerce Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
July 17, 2020 Case Study Retail and eCommerce Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results
July 14, 2020 Case Study Financial Services and Insurance Shift to remote work without missing a beat A financial services client is now looking to make WFH a permanent part of its long-term strategy
July 9, 2020 Case Study Communications Intelligent automation quickly crushes average handle time A combined force of humans and technology created immediate results
June 30, 2020 Blog Contact Center Speech Analytics: 5 Speech Analytics Technology Myths and Tips to Overcome Them
