June 22, 2020 Case Study Airlines Travel offshore, beat NPS goals A laser focus on training helps an airline support premium loyalty members offshore without compromising its high level of care
June 19, 2020 Case Study Airlines Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more
June 16, 2020 Case Study Public Sector and Government Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours
June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
June 5, 2020 Customer Strategist Public Sector and Government How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis.
