December 12, 2019 Video Contact Center of the Future: Digital Transformation Best Practices Video Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.
November 22, 2019 Blog Stumped on CX Metrics? Ask These 4 Questions to Uncover a Complete Customer Picture
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 12, 2019 Case Study Communications Telecom maintains CX quality, retains highly skilled associates with rebadge We recruited existing experts and seamlessly transitioned those remaining without any loss of performance
