December 12, 2019 Video Contact Center of the Future: Digital Transformation Best Practices Video Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.
November 22, 2019 Blog Stumped on CX Metrics? Ask These 4 Questions to Uncover a Complete Customer Picture
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
