September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
September 13, 2019 Blog Benefits of Robotic Process Automation: RPA Best Practices for successful digital transformation
September 11, 2019 Podcast Public Sector and Government Barnes & Noble College: A Lesson on Staying Relevant
September 10, 2019 Case Study Automotive Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results
September 4, 2019 Customer Strategist Transform Customer Journey Data Into Insights Companies don’t have to be data rich and insight poor on the customer path to purchase.
August 30, 2019 Customer Strategist Plan for the Moments That Matter to Consumers As 2020 planning kicks into gear, here are some insights into what customers really want from the brands they do business with.
