September 24, 2024 Customer Strategist Outlook What it takes to create “effortless” experiences Don’t take for granted all that happens beneath the surface
September 23, 2024 Customer Strategist In Depth Outsmart failure in your CX transformation Outsmart failure in your CX transformation
September 20, 2024 Customer Strategist Perspectives 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner
September 18, 2024 Customer Strategist Perspectives Future of learning: Old school is out, individual and adaptive is in Human experience skills move to the forefront in contact center roles
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 17, 2024 Customer Strategist Industry Insights What to watch: Observant banks focus on these 4 in-flux industry developments
September 17, 2024 Customer Strategist Perspectives Winning the season: 4 ways to maintain stellar CX during volume spikes Navigate cyclical surges easily with the right people and technology
September 17, 2024 Customer Strategist Profile Travel and Hospitality Avelo Airlines embraces automation to help customer journeys take off smoothly Fast-growing airline strives to keep CX at the forefront