Data and AI Operations | TTEC

December 19, 2024 Blog Public Sector and Government

Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
November 21, 2024 Case Study Automotive

AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks

TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
October 18, 2024 Case Study Retail and eCommerce

Manual fraud investigations plummet 66%, leading to $3.5 million in savings

Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
October 7, 2024 Blog

4 myths about AI in the contact center – busted

Don’t let these misconceptions undermine your AI efforts
October 3, 2024 Case Study Financial Services and Insurance

Insurance firm pumps up sales 10% with AI-enhanced performance enablement

Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
October 3, 2024 Blog

Don’t let data bias cloud your AI vision
September 27, 2024 Case Study Retail and eCommerce

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach
September 17, 2024 Customer Strategist Proof Points

CCMA report: Data analytics reinvents the contact center, starting with the front line
September 17, 2024 Customer Strategist In Depth

Cut through the AI noise by focusing on the “who”

Improve CX and drive ROI with a roles-based strategy
September 13, 2024 Case Study Healthcare

Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
August 6, 2024 On-Demand Webinar

Who benefits from AI in the contact center?

Discover how AI can be your best friend at work
August 6, 2024 Blog Retail and eCommerce

Empathetic retail experiences are still possible in the AI age