Voice Channel Assessment

Optimizing leads and win-backs shift sales into overdrive

TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates

In-depth coaching unleashes sales team performance

When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions

Next-gen self-service contact center improves CX and saves money

$2.5 million in savings and 85% FCR for retailer through more automatic IVR options