Smarter, scalable
telesales for Blue Cross
Blue Shield organizations
A proven model designed exclusively for BCBS to drive enrollments, reduce costs, and improve member satisfaction.
Schedule a free consultation
Smarter, scalable
telesales for Blue Cross
Blue Shield organizations
A proven model designed exclusively for BCBS to drive enrollments, reduce costs, and improve member satisfaction.
Schedule a free consultationThe Challenge
Managing telesales for a Blue Cross Blue Shield organization isn’t like managing sales for just any healthcare provider. You need a strategic, member-focused approach that ensures compliance, boosts efficiency, and enhances the enrollment process, all while keeping costs under control.
That’s why TTEC developed a telesales model designed specifically for BCBS affiliates. With more than 20 years of experience working with BCBS organizations, we’ve built a scalable, data-driven, and fully compliant solution that delivers real results.
Why TTEC's BCBS Telesales model works
Tailored for BCBS Organizations: A model built specifically to align with your compliance, member engagement, and sales goals.
Fully Compliant & Secure: Our single CCaaS platform ensures all member data remains secure, private, and HIPAA-compliant.
Proven Results: Our telesales approach has helped BCBS organizations save $1.3M annually while improving conversions and satisfaction.
Scalable to Your Needs: Whether you need to ramp up during open enrollment or maintain year-round telesales, our model adjusts to your demand.
AI + Human Expertise: We integrate AI-driven analytics, automation, and predictive insights with trained, BCBS-dedicated sales teams for optimized results.
How we helped a BCBS organization achieve 73% more sales conversions
A regional Blue Cross Blue Shield health insurer faced significant challenges acquiring new members and driving renewals during Medicare open enrollment. With new broker compensation regulations, they needed a cost-effective, compliant solution that would also reduce reliance on brokers.
Read the case study
Don’t take our word for it,
listen to our clients
Words can’t accurately convey the ‘wow’ moment upon seeing AI bots in action. I was blown away by the bot speaking back.”
–Senior manager, Medicare telesales
This is great work, and I appreciate the continued innovative thinking by the team!”
–Senior Director, a global leader in healthcare innovation
TTEC has truly been a partner in supporting our work and their willingness to be flexible to determine our ultimate path forward with the partnership.”
–National health plan carrier
Not only did you meet our expectations, but you exceeded them in every way. Our service levels and NPS back that up.”
–Senior Business Process Analyst, a major national healthcare payer
What stands out even more than the numbers is your ability to pivot on a dime. Whether it was training new agents, transitioning to new queues, or navigating unexpected challenges, you faced everything with agility and unwavering focus."
–National health plan carrier