Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing
Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
More insights from TTEC
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
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TTEC poll: Employee engagement top CX priority for 2025
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AI and analytics fuel brands' push for personalized customer journeys in 2025
Easy, efficient, and convenient interactions set to take center stage
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For a taste of what makes the experience exceptional, look to Northwell Health
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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What it takes to create “effortless” experiences
Don’t take for granted all that happens beneath the surface
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Outsmart failure in your CX transformation
How to overcome 5 roadblocks in contact center evolution
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A roadmap to break the shackles of silos
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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