February 25, 2022 Customer Strategist Overcome the Great Resignation with these 5 CX strategies How to inspire employees amid this year’s historical turnovers.
December 1, 2021 Customer Strategist In Depth CEOs respond: what’s your CX New Year’s resolution? Business leaders aim to add more innovation, speed, and authenticity to customer experiences in 2022.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
December 1, 2013 Customer Strategist A Realistic Vision of the Customer Future Futurists, customer engagement experts, and company practitioners square off with their predictions of the 2020 customer experience.
