September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
October 11, 2017 Customer Strategist Perspectives Throw Away Your Marketing Campaigns Real-time interaction management adds context in the moment to marketing initiatives.
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
