Jim Dickey - Vice President and Managing Director, Business Intelligence and Simulation, Consulting Services

Omnichannel Contact Center Solutions: Optimize with Data Mapping

Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.

Secure the Building Blocks of Exceptional Customer Experience

Before preparing for an ideal future customer experience, break down the obstacles standing in the way of an optimal present-day experience.

Four Ways to Speak the CFO’s Language

If your company is not measuring these attributes in relation to your customer experience program, you’re missing an opportunity to make the revenue connection and speak the CFO’s language.