July 10, 2015 Blog Healthcare Payers Four Ways to Win the Long-Term Loyalty of Future Health Insurance Members
October 6, 2014 Customer Strategist CX Transformation: 4 Ways to Improve your CX Strategy Customer experience transformation best practices to drive business results.
June 30, 2014 Customer Strategist SMAC Dab in the Middle of Customers: A New CIO Agenda Social, mobile, analytics, and cloud technologies combine to revolutionize the customer experience.
March 1, 2013 Customer Strategist Financial Services and Insurance Five Steps to Big Data Dominance in Banking Superior customer experiences and improved internal efficiencies require smart use of newly available Big Data.
