Skip to main content
NEWSROOM
INVESTOR RELATIONS
CAREERS
REGION
services
Customer Experience Strategy
CX Strategy and Design
Customer Journey Mapping
Customer Intent
Contact Center Operations
Customer Care Outsourcing
Back-office Support
Impact Strategy & Sourcing
Proactive Outreach
Tech Support
Trust & Safety
TTEC Agility
Contact Center Technology
Contact Center as a Service
Conversational Messaging
CRM and Systems Integrations
Process Automation (RPA and RDA)
Self-service, chatbots, and IVAs
TTEC Digital
CX Managed Services
Conversational & Business Intelligence
Knowledge Management
Learning & Development
Workforce Optimization
Revenue Generation
Customer Acquisition as a Service
Customer Retention and Loyalty
Service to Sales
AI-Enhanced Services
AI Center of Excellence
Associate Augmentation
Data and AI Operations
Intelligent Fraud Automation
Knowledge Management
Learning & Development
Translation & Communications Enhancements
industries
Automotive
CX solutions built for the automotive industry.
Communications and Media
Are you ready to answer the call?
Financial Services and Insurance
CX optimized at the point of conversation.
Gaming
Level up your customer experience.
Government and Public Sector
FedRAMP-authorized contact centers.
Healthcare
Build long-term loyalty and a healthier bottom line.
High Tech
Cutting-edge CX connecting people and digital.
Retail and eCommerce
The tech and talent to exceed customer expectations.
Startups and Hypergrowth
Customers expect a lot. We deliver more.
Travel and Hospitality
Wherever your customers are, you are too.
featured solutions
CX Optimization Services
Transformational managed services combining front-line knowledge and AI insight.
Flex EX
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model.
Intelligent Fraud Automation
Proven AI-enhanced solutions that reduce risk and drive growth.
Proactive Solutions
Reduce cost and improve CX with recommendations from your front-line employees.
Sales Chat
Boost revenue and grow customer engagement with the fastest-growing digital channel.
Sales Excellence Accelerator
Elevate your sales team in 45 days with hundreds of proven best practices and a customized playbook.
Service to Sales
Turn service conversations into sales opportunities by delivering relevant offers at the right moment.
TTEC Agility
Plug-and-play AI-enabled contact center model for organizations of any size to ramp easily and get results quickly.
Voice Channel Assessment
Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment.
Work from Home
Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home.
resources
All Resources
Blogs
Client Stories
Customer Strategist Journal
Demos and Videos
Podcasts
Strategy Guides and Trends Reports
Tips and Takeaways
Calculators and Toolkits
Webinars and Events
company
About Us
Awards & Recognition
Board of Directors
Global Locations
Executive Team
Investor Relations
Newsroom
Impact & Sustainability
Diversity, Equity, and Inclusion
Employee Experience
Impact Strategy
Social Responsibility
Our Values
Community Foundation
Search
Contact us
Steve Aguirre, Senior Manager, TTEC Digital
May 17, 2017
Blog
Examining the DNA of Transformational Leaders
Explore TTEC
what we do
services
industries
resources
company
contact us
Search TTEC
Search
Choose your region and language
Corporate
English
Português
AsiaPacific
English
EMEA
English
Español
Français
Canada
English
Français
LET'S GET STARTED
