Steve Pollema, EVP, TTEC Digital | TTEC

October 1, 2020 Customer Strategist

Now Is the Perfect Time for CX as a Service

Serve your customers with speed and agility.
July 15, 2020 Blog

6 Ways to Unlock the Hidden Value of IT in CXaaS Programs
June 12, 2019 Blog

The Bots Are Coming (to Assist)
April 20, 2017 Blog

Don’t Equate Silence with Satisfaction
July 25, 2016 Blog

4 Technologies Facilitating the Service Customers Crave
July 13, 2016 Customer Strategist

Strategy and Technology Tag Team on Customer Outcomes

Teams work together to create the customer path of least resistance.
March 22, 2016 Blog

Five Ways That the Next-Generation Cloud Will Lift the Customer Experience
December 21, 2015 Blog

Three Ways to Put the “Custom” in the Customer Journey
November 17, 2015 Blog

Keeping Your Customer Journey Symphony in Tune
October 19, 2015 Blog

The Second Stop in Customer Journey Mapping: Passage to a Mobile Strategy
September 23, 2015 Blog

Why Understanding the Customer Journey Matters
August 18, 2015 Blog

Passport for an Improved Customer Experience Journey