February 28, 2022 Customer Strategist Go digital for the right reasons Technology can work to create more seamless human interactions and build stronger emotional connections.
April 23, 2019 Customer Strategist Make Your Channel Experiences Harmonious Channel orchestration leverages customer preferences in different channels while driving down costs and improving CX quality.
April 19, 2017 Customer Strategist How Small Customer Gestures Speak Volumes About Your Brand Five ways to build value by making a genuine connection with customers.
July 13, 2016 Customer Strategist Omnichannel Excellence Is a Marathon, Not a Sprint The path to digital and omnichannel excellence is paved with incremental customer engagement improvements.
