Client Stories

Messaging saves the day with faster support, increased productivity

Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT

Sales transformation: From subpar to top performer

By deploying TTEC’s sales best practices and training, an underperforming inside sales team became the client’s top-selling partner

Achieve regulatory stability with an ultra flexible cloud contact center

One of the oldest and largest U.S. financial institutions accelerated its cloud contact center migration while meeting regulatory requirements and achieving key business objectives

Teaming up for maximum results

A fintech firm provided better customer support and innovated faster with the help of a partner that became an extension of its brand

Exceptional remote support in record time

Hundreds of newly hired remote employees delivered a 94% CSAT

Shift to remote work without missing a beat

A financial services client is now looking to make WFH a permanent part of its long-term strategy

Automating claims increases accuracy up to 80%

A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system

Ready, set, ramp to support retail credit card rollout

Comprehensive onboarding and training deliver best-in-class results

Sophisticated analytics and pipeline management drives leads up 47%

A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management

Fast-growing fintech achieves fast CSAT improvements

A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security

Smart Seasonal drives $4.5M projected cost savings

Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs

Cost savings and happy employees all year long

We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year