October 18, 2024 Case Study Healthcare Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
September 13, 2024 Case Study Healthcare Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
June 21, 2024 Case Study Healthcare High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
May 17, 2024 Case Study Healthcare Payers Better leaders drive member loyalty Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
January 21, 2024 Case Study Healthcare Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds
January 14, 2024 Case Study Healthcare Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
February 1, 2023 Case Study Healthcare Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores
January 3, 2023 Case Study Healthcare New hire training catapults NPS at healthcare company Scores surge 164% with an approach that proves to associates they hold power to make positive impact
