Client Stories

Back-office streamlining speeds up retailer’s hiring process

By deflecting email inquiries, TTEC cut resolution time by 40%

98% model accuracy through annotation

We built a better algorithm to help categorize products

Scoring better resolution rates with a deep dive into the customer journey

TTEC helped identify and fix problems that delayed the customer warranty process

A strategic solution to growing backlog saves company $3.5 million a year

Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations

The CRM destination for luxury travelers

When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.

Overcome growing pains and jump-start sales with a unified inside sales approach

A consistent pricing strategy helped a fast-growing company drive big sales and profit gains

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness

Omnichannel transformation

TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale

Deliveroo smashes language barriers with real-time translator

The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate

Digital training transformation sets up retailer for CX success

TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient

Red Wing Shoes gains faster connections in the cloud

Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs

Schwan’s Home Delivery gets an actionable CX transformation plan

Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation