Client Stories

Expert support and proactive solutions drive CX growth

TTEC’s strategy, people, and tools boost efficiency and lower costs

Expert outsourced collections team drives fast results

TTEC helped a growing company when its in-house team struggled to scale

Expert B2B collections approach generates $5M in 90 days

A humanized collections strategy delivered fast results

Generative AI answers transform associate productivity

Let Me Know AI-enhanced system significantly reduced AHT and associate stress

Voice enhancement lifts NPS 9% for major health group

AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Reimagined workflows, tools help cut video production time nearly 40%

A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it

Skilled tech support slashes hold times 93%

Expert associates and the right CRM drive better, faster resolutions

The right blend of tech support and CX enables better, faster resolutions

TTEC’s tech support associates help company achieve 90% CSAT

Advancing a leading U.S. university's natural language processing technology

Expert lead qualifying and nurturing generates $6.5M in pipeline revenue

TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter

In-depth coaching unleashes sales team performance

When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions

Email videos capture attention, drive response rates

TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy