Client Stories

Consistency drives efficiencies

A technology manufacturer linked NPS to customer touchpoints to increase accountability and satisfaction

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.

A creative solution for Forbes.com

Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.