Cloud-based Omnichannel CX

The direct-to-consumer or DTC revolution is upon us. It's created a new generation of disruptive brands, brands that are void of the traditional barriers to entry and thrive on emotional connection and authentic relationships. These brands are led by passionate influencers.

They rely heavily on personalized service to win the hearts and the minds of a growing consumer base, one that requires an on-demand, curated buying experience. Fortunately for us, direct-to-consumer is a force multiplier for customer experience. This movement has had a dramatic impact on consumer behavior. Yesterday's consumer retail experience is being replaced by today's best-of-brand direct experience where each brand delivers a personalized end-to-end journey.

TTEC is the enabler in this DTC revolution. Customer-centric, digital-first companies are hyperfocused on customer experience and rely on emerging tech such as AI, cloud, data analytics and real-time messaging to reduce friction and improve outcomes. They enhance their technology with human experts who deliver an amazing customer experience with empathy, compassion and problem-solving skills. This raises the bar for all companies to lead with best-in-class omnichannel customer experiences.

The world's greatest brands look to TTEC to design, build and operate their digital customer experience. We provide strategic value and differentiation that extends to the most complex customer relationships. This value is delivered through our two segments: digital and engage. TTEC digital is a global provider of digital transformation omnichannel contact center technology, systems integration and managed service solutions delivered through our Humanify cloud. TTEC's cloud technologies provide a comprehensive best-of-breed and fully integrated ecosystem of CX technology, including messaging, AI, RPA, analytics, cybersecurity and CRM in the cloud.