Rethink customer survey metrics to accurately measure CX transformation.

Without context, average handle time loses its luster.

Strategic customer engagement through social media involves more than likes and smiley faces.

The credit card company shares customer insights from the fast-paced world of mobile messages.

Matching quality with speed in a digital world.

Some real-time initiations look good on paper, but in practice they don’t always work out.

Here’s how to look at AR with clear eyes.

Real-time interaction management adds context in the moment to marketing initiatives.

The way we learn is changing, so employee learning strategies must change too.

Know your science fact from science fiction.

Chief customer officers like Lance Gruner of Mastercard play an important role in the digital transformation of businesses.

Real-time virtual health advocates create healthy relationships with patients.

Dynamic pricing without customer consideration doesn’t pay off.

Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.

Take a moment to see how humanity’s innovation and progress will forever change our perception of time.