What’s the real deal with today’s use of AI?

AI tools to augment associates are beginning to generate outcomes and impact

Traditional bots can’t meet rising customer demands

4 ways to ignite growth and boost revenue

Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX

Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy

Can a sales attempt actually improve customer service?

With new tool, employees gain “an expert in their ear” to help customers faster

Luxury retailers need to prioritize the right channels and KPIs to thrive

Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?