Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.

The industry is in the midst of a role reversal between branches and newer customer channels.

Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.

Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news.

Separate what’s hot from what’s hype to make a real impact on telecommunications business.

Social, mobile, analytics, and cloud technologies combine to revolutionize the customer experience.

Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.

A look at some key improvements to the patient experience made possible through cutting- edge technology.

Research examines consumer attitudes toward technology advancements.

Consumers reward companies that provide experiences that are simple AND personal, not one or the other.

Advances in technology are helping manufacturers and dealers dramatically impact automotive customers’ experience.

Business intelligence gives the entertainment company new insights about shows, customers, and markets

What employees (and their bosses) will demand.