You can have both with CX Optimized
Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.
You can have both with CX Optimized
Outsourced customer experience and technology solutions that delight your customers while lowering your costs.
Exceed your business targets.
Improve your CX.
Save on your total cost to serve.
With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still providing amazing customer experiences. With 40 years of experience helping complex multinational giants and agile digital start-ups, we know how to balance operational efficiency with the value of a trained, empathetic human on the other side.
Video: Learn how we optimize CX at the point of conversation
The building blocks of CX Optimized
We deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions through our CX BPO and technology services.
Don't go it alone
Optimize your cost basis by outsourcing parts of your business such as care, inside sales and back office.
Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimize your contact center.
Results
Explore nearshore and offshore options
Optimize your outsourcing strategy by exploring alternatives to in-house and onshore delivery.
Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.
Results
Intelligently automate
Do more with less by empowering customer self-service and augmenting the agent experience.
Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.
Results
Optimize how work gets done
Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.
No need to operate with inefficient CX processes on your own when we've optimized ours with 40 years of experience.
Results
Shift your workforce to at-home
Increase employee engagement, decrease turnover and overhead costs with proven work from home models.
Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.
Results
Lead with digital channels
Decrease handle time, reduce cost to serve and improve CX with digital channels.
When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.
Results
Industry solutions to help brands thrive.
Your industry has problems. We have answers. Select your focus area below to see the specific recommendations for your industry.
Smarter customer service for better customer experiences
Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
Fintech disruptor raises the bar with a smarter customer experience
With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.
5 myths about BPOs – busted!
5 myths about BPOs – busted!
More insights from TTEC
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Generation AI: Conversational Clarity
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Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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5 BPO myths for startups - busted
Don’t let these misconceptions stop you from finding a great CX partner
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