April 14, 2024 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs — and we keep growing together
April 9, 2024 Case Study High Tech Skilled tech support slashes hold times by 93% Expert associates and the right CRM drive better, faster resolutions
March 29, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% at contact centre AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
March 13, 2024 Case Study Retail and eCommerce Next-gen self-service contact centre improves CX and saves money €2.3 million in savings and 85% FCR for retailer through more automatic IVR options
March 13, 2024 Case Study Healthcare eNPS at contact centre jumps 21% with interactive AI training bots Customised to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
January 29, 2024 Case Study High Tech Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, it was us
October 17, 2023 Case Study High Tech Proactive partnership levels up gaming brand’s CX TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
October 3, 2023 Case Study High Tech The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT
August 15, 2023 Case Study Insights from speech analytics help grow monthly sales by 65% TTEC helped a global logistics company discover which sales techniques worked best, jump-starting turnover
July 24, 2023 Case Study €4.5 million annual savings unearthed for computer goods giant TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimise CX for customers and employees
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realise the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 22, 2023 Case Study Retail and eCommerce The right work-from-home strategy slashes attrition 63% TTEC helped a luxury retailer improve outcomes for associates and customers
