EMEA Client Stories

Wellness company conquers seasonal surge, cuts backlog with TTEC

Our associates ramped quickly to offer omnichannel support when it mattered most.

Outsourced customer support helps gaming company take control of volume surge

TTEC associates made quick work of customer complaints and product replacements

Mobile phone operator sends a clear CX message

A 10-year strategic partnership with a global communications company developed ground-breaking messaging solutions for the customer experience

Online travel platform helps more customers faster with 36% jump in productivity

Recalibrated benchmarks and associate training lead to significant drop in AHT

Back-office streamlining speeds up retailer’s hiring process

By deflecting email enquiries, TTEC cut resolution time by 40%

Media company slashes training time whilst elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

People power AI for speedier insurance claims processing

Insurtech company saves €900K in labour costs, eliminates backlog of claims and invoices

Flexible sales support generates 8x ROI during seasonal volume surge

TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most

Proactive partnership boosts CSAT at fast-growing startup

TTEC Agility met brand’s early needs — and we keep growing together

Skilled tech support slashes hold times by 93%

Expert associates and the right CRM drive better, faster resolutions

Voice enhancement lifts NPS 9% at contact centre

AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Next-gen self-service contact centre improves CX and saves money

€2.3 million in savings and 85% FCR for retailer through more automatic IVR options