Client Stories | TTEC EMEA

August 20, 2018 Case Study Retail and eCommerce

Conversation Engine Saves Cyber Monday Sales

Our client was using two outsourcing providers, the other provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours
October 10, 2017 Case Study Healthcare

Creative Thinking isn't Only for Startups

Healthcare Innovation Lab creates value and generates significant cost savings
October 10, 2017 Case Study Public Sector and Government

Please Help Yourself

A utility company transformed its customer service with a self-help solution
October 10, 2017 Case Study Travel and Hospitality

Flipping the Script

Airline reduces AHT with quality, not speed
October 10, 2017 Case Study Financial Services and Insurance

Care is a Universal Language

A money wire company bridges cultural barriers and increase customer satisfaction
October 10, 2017 Case Study High Tech

Planning for Tomorrow, Today

Customer data analytics brought in £133.84 million in revenue in six months
October 10, 2017 Case Study Communications

Channel Surfing for Sales

An innovative partnership increases sales and drives customer loyalty
October 10, 2017 Case Study Communications

Creating Brand Ambassadors

Vodafone Revolutionises Retail Service With Mindset Shift
October 9, 2017 Case Study Retail and eCommerce

Answering the Call

World's largest pest company unified their phone system and increased revenue