Robotic Process Automation (RPA)
What is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is software with Artificial Intelligence (AI) and Machine Learning that handles common, high-volume, repetitive tasks, leading to cost savings and greater efficiency.
Running a successful contact center today is all about reducing waste and improving efficiencies. RPA can help businesses do away with high-volume, repetitive tasks because once programmed, the tasks are completed without human intervention and virtually error-free--giving contact center employees the ability to focus on more complex tasks and problems.
TTEC's RPA solutions help our clients process back office work quicker and with minimal errors specifically: case classification, queries, calculations, and basic maintenance of records and transactions.
Additional Robotic Process Automation (RPA) Resources
- Top 3 trends for elevating CX with automation in 2025: The pace of automation in the contact center keeps accelerating, as AI becomes an increasingly integral part of a great customer experience. Technological advances in robotic process automation (RPA), machine learning (ML), and generative AI are changing the faces of customer care and associate experience. In this report, learn which trends are shaping the future of automation.
- Want to Win the Automation Race? Start with People and Processes: In the age of voice assistance, chatbots, and AI, it’s tempting to be an early adopter and implement the latest automated capabilities. But there’s a price to pay if the implementation is poorly executed.
- Don’t Automate Your Way Into Obscurity: True differentiation comes from relationships and the connection between brands and consumers. Strong relationships are built on trust and respect, and dare I say -- love.
- Forget the Robot Apocalypse: Let’s Talk About a New Collaborative Workforce: Let’s face it: Warning people that robots are stealing their jobs grabs far more attention than the truth.
- Robotic Process Automation Strategy Guide: This white paper looks at how to optimize digitally enabled humans and humanize digital in the contact center with AI.
- Culture Shock: How is corporate culture affected when automation meets the workplace?
