Target Operating Model

What is a Target Operating Model?

Target Operating Model (TOM) is the desired state for an organization's operating model.

To truly transform customer experience (CX) in the contact center, organizations must meet its desired state of operating model.

TTEC's Target Operating Model offering validates and calibrates end-to-end services necessary to enable and sustain the desired strategy and ideal customer experience in both the front and back office --  and we do it at scale. 

Additional Target Operating Model Resources

• Three Types of Advanced Analytics for Operators: Separate what’s hot from what’s hype to make a real impact on telecommunications business.
• Multichannel Strategy for the Financial Services Industry: Companies must shed their preconceived notions of multichannel strategy and see its true potential for providing a positive customer experience.
• Putting Customer Experience Strategy to Work: Common challenges that we see in almost every client we work with fall into three key categories: generating revenue, lowering the cost to serve, & increasing customer retention.
• Europe’s Rocky Path to Digital Transformation: What to Expect Next: For years, Europe has lagged global leaders in embracing digital transformations. In an age when interactions, transactions, and the overall economy are increasingly happening in the digital realm, companies here aren’t realizing their full potential.