Contact Center
as a Service
Highly scalable cloud customer and employee experience technology that transforms CX.
Contact Center
as a Service
Highly scalable cloud customer and employee experience technology that transforms CX.
Meet your customers where they are
Retailers can proactively meet their customers in their preferred channels and empower associates with an integrated and intuitive cloud platform. A single, unified omnichannel cloud contact center platform gives your brand the innovation and agility you need to meet customer demands and grow brand loyalty.
Consistency across channels
Today's hyper-connected retail customers want to engage with brands on their terms and they demand consistency across all channels. Our contact center as a service solutions integrate all channels, enabling associates to provide individualized service, whether your customer is looking for product specifications or preparing for a store visit.
300% YoY surge in volume supported
READ THE CASE STUDYLower cost to serve
Like most industries, Retailers are looking for new ways to cut costs and do more with less. Our contact center as a service solutions help you reduce your total cost of ownership and deflect customers to digital channels.
82% reduction in the number of schedules used and millions in savings
READ THE CASE STUDYFind your best fit
Don’t settle for a ‘one size fits all’ approach. We partner with 50+ technology providers so we can build the right tech stack to meet your needs and exceed your business goals.
37M more calls answered every year and reduction in operating costs achieved
READ THE CASE STUDYMore insights from TTEC
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Redefine luxury retail CX
Build lasting loyalty with exceptional, tailored experiences
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Empathetic retail experiences are still possible in the AI age
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Snapping up fans and sales with Facebook ads
Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
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AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
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Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focused as it grew
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Is focusing on the wrong metrics sabotaging your CX?
Luxury retailers need to prioritize the right channels and KPIs to thrive
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Wearable AI tech gives Tractor Supply employees instant answers
With new tool, employees gain “an expert in their ear” to help customers faster
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
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your customers say buy instead of bye
