DENVER, Dec. 13, 2022 - TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has won three prestigious European Contact Centre & Customer Service Awards (ECCCSA).
Winners were announced during the ECCCSA’s annual dinner in London when more than 1,200 contact centre and customer experience leaders came together to celebrate excellence from across the European contact centre industry.
“We are thrilled to have earned these three highly acclaimed awards at the ECCCSAs” said Simon Dillsworth, Senior Vice President of Sales and Marketing, TTEC EMEA. “This recognition is a fantastic endorsement of the amazing work we deliver on a daily basis for our clients. It also reflects the positive culture and working environment we have been able to create.”
TTEC was named a finalist in six categories, and took home awards in three categories:
- Gold for Best Multilingual Customer Service, TTEC Poland
- Bronze for Great Place to Work (Large)
- Bronze for Best Approach to Diversity and Inclusion
The ECCCSAs are the longest running and largest awards programme in the customer contact industry, recognising organisations across Europe that are leading the way in delivering exceptional service to customers.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company’s 62,000+ employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.