Drive CX innovation with impact
Transform your
customer experience
with an
impact strategy
Invest in lasting change
with our 7-pillar approach
Get the checklist
7 pillars of an Impact Strategy commitment
Learn how to craft a plan and align partners to foster sustainable positive change
A solid Impact Strategy has a defined framework that guides investments and decisions to drive economic vibrancy benefiting employees, their families, and communities. Read our checklist to learn:
How Impact Strategy differs from impact sourcing
Why local partnerships are vital to an Impact Strategy
Financial value of business opportunities created
Award-winning impact
Going beyond Impact Sourcing to amplify our impact strategy for systemic change in the Geo's we operate in.
Impact drives results
Impact workers outshine
traditional employees
Investing in emerging areas doesn’t mean you have to sacrifice your CX quality. Highly skilled, digitally savvy employees are exceeding customer expectations while brands benefit from improved profitability, greater loyalty, attracting and retaining top talent, and reducing long-term costs.
Longer tenure
36 months average tenure1
Lower attrition
11% to 13% attrition rate among impact workers, compared with 18% to 20% among other workers1
Greater growth
$12 trillion worth of business opportunities created through sustainable development goals2
Sources: 1) Impact Sourcing State of the Market 2023, Everest Group; 2) Business and Sustainable Development Commission
A more meaningful impact
Our Impact Strategy helps companies create positive social and environmental change through their operations and supply chains.
TTEC’s Impact Practice
We are committed to helping brands make a difference through our robust collection of globally recognized and location-specific measures of meaningful impact. With global locations in the Africa, Asia, Europe, and the Americas – and our Innovation Impact Lab in Africa – we’re here to help you meet your business goals and create lasting impact in the communities where we operate. Learn more in our datasheet.
Uplifting communities
We built an Impact Practice and designed and built a partner infrastructure, operations and delivery model, and measurement framework to guide our impact work.
We’re focusing this work first in South Africa and Rwanda, where we’ve cultivated deep relationships with the local and federal governments and other strategic partners. Together, we’ve identified communities where we can make significant impacts with and for our clients.
Bringing humanity to business matters more than ever.
Let TTEC help you make the vision a reality with an Impact Strategy that works for your business.