Resiliency Begins at Home

To compete today, you’ve got to be flexible. This holds true even in the contact center world. Large physical structures, while still prevalent, are ceding ground to more flexible home-based associate models. In fact, research proves that the work-at-home workforce is growing four times faster than facilities-based associates. In this Strategy Guide, learn how making the move to an at-home associate model can benefit your company. Discover:

• Research about who uses home-based associates and why, and the projected growth of the market
• The workforce management and productivity pay-offs of adding at-home associates
• How a flexible model impacts satisfaction and other customer experience areas