CCW market study on modernizing service experiences with AI & Digital, featuring TTEC

AI is supposed to be elevating self-service, but only 15% of consumers trust chatbots to solve their problems. How can firms engage more customers in AI and digital that works for them?

In this report you’ll learn:

• Surprising stats about the state of AI investments
• 2030 predictions for how AI will transform the entire service operation
• Biggest digital wins and losses
• Ways to make customers more confident in AI and digital support options
• Top opportunities for digital channels to a superior service experience