February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
October 11, 2019 Trends Report Travel and Hospitality 4 New Rules of Travel Modernize travel and hospitality for today’s customer
June 17, 2019 Trends Report Retail and eCommerce Trend Watch 2019: Make that Retail Transformation Count
October 10, 2018 Trends Report Financial Services and Insurance Money in the Bank 5 Financial Services CX Trends
October 11, 2017 Trends Report Travel and Hospitality All Aboard Tips to meet the needs of today's traveler
September 26, 2017 Trends Report Financial Services and Insurance Retail Banking How to Stay Ahead of Consumer Demands
September 20, 2017 Trends Report Communications and Media State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity
June 26, 2017 Trends Report Automotive Mobility: The Automotive Industry's Exciting New Challenge Toward a new multi-modal transportation experience