Associate Assist
Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time.
More insights from TTEC
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TTEC poll: Employee engagement top CX priority for 2025
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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AI and analytics fuel brands' push for personalized customer journeys in 2025
Easy, efficient, and convenient interactions set to take center stage
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Meet the crusaders battling dark forces of CX
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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4 myths about AI in the contact center – busted
Don’t let these misconceptions undermine your AI efforts
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Maximize VoC — with props to ‘Horton’ the elephant
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Cut through the AI noise by focusing on the “who”
Improve CX and drive ROI with a roles-based strategy
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Key questions for banking CX heading into 2025
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A roles-based AI approach helps CX associates and leaders bring their A Game
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