Skip to main content

Associate Assist

Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time.

More insights from TTEC

  • A woman looking or working on a dashboard
    February 18, 2025 Case Study Financial Services and Insurance

    Global brand optimizes digital channel to drive collections efficacy

    TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX

    Read the case study
  • An old couple looking at the same phone
    February 11, 2025 Case Study Healthcare

    More sales experts = higher sales during open enrollment

    Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

    Read the case study
  • Four men in a sports bar celebrating
    February 6, 2025 Case Study Media and Entertainment

    90% QA and off-the-charts AI adoption uplift player interactions

    Gaming company takes contact center nearshore for a cost-effective workforce that ramps up and down as demand fluctuates

    Read the case study
  • CX Automation Trends 2025
    January 2, 2025 Trends Report

    Top 3 trends for elevating CX with automation in 2025

    Harness the full potential of AI and other tools to deliver next-level experiences

    Read the trends report
  • Infographic showing CX priorities over a 4-year period
    December 10, 2024 Blog

    TTEC poll: Employee engagement top CX priority for 2025

    Read the blog post
  • An elderly couple sitting and holding hands in a doctor's office waiting room
    December 3, 2024 Customer Strategist Industry Insights Healthcare Payers

    From compliance to competitive advantage: How CX impacts new CMS measures

    Proactive CX strategies key to better Star Ratings

    Read the article
  • Illustration of a person skateboarding on a blue ribbon, with hands holding various devices
    December 3, 2024 Customer Strategist In Depth

    AI and analytics fuel brands' push for personalized customer journeys in 2025

    Easy, efficient, and convenient interactions set to take center stage

    Read the article
  • woman sitting down
    November 5, 2024 Case Study Retail and eCommerce

    Strategic partners bring the right mix of AI and people to boost CSAT

    TTEC and Flip helped a growing retailer realize automation’s full potential

    Read the case study
  • Closeup of someone's hand holding a smartphone with a sports betting app showing, with a TV screen showing football in the background
    October 24, 2024 Blog Media and Entertainment

    All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX

    Read the blog post
  • Coveted QA
    October 18, 2024 Case Study Healthcare

    Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

    TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs

    Read the case study
  • Blocks with the letters FAKE changing to FACT
    October 7, 2024 Blog

    4 myths about AI in the contact center – busted

    Don’t let these misconceptions undermine your AI efforts

    Read the blog post
  • A person's ear with a hand next to it is the only thing visible through a hole in the background
    September 20, 2024 Customer Strategist In Depth

    Maximize VoC — with props to ‘Horton’ the elephant

    Read the article
Search TTEC
LET'S GET STARTED