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Impact Practice - Our Team in South Africa

More insights from TTEC

  • room
    September 13, 2024 Case Study Healthcare

    Contemporary site design, AI, and local talent lift CX, EX, and the future of a region

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    September 3, 2024 Case Study

    Help desk reduces AHT, dead air, and ambiguity for quicker resolution

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    August 26, 2024 Tips and Takeaways Hypergrowth and Startups

    5 myths about BPOs for startups – busted!

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  • Contact Center AI team members
    August 6, 2024 On-Demand Webinar

    Who benefits from AI in the contact center?

    Discover how AI can be your best friend at work

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  • Video thumbnail - Meet Ian
    July 30, 2024 Video

    AI-enhanced CX for Leaders - Meet Ian

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  • Video thumbnail - Say Hi to Henry
    July 30, 2024 Video

    AI-enhanced CX for Associates - Say Hi to Henry

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  • Video thumbnail - Meet Chloe
    July 30, 2024 Video

    AI-enhanced CX for Customers - Meet Chloe

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  • Say hello to Carla video thumbnail
    July 30, 2024 Video

    AI-enhanced CX for Team Leaders - Meet Carla

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  • AI in the Real World - strategy guide cover
    July 30, 2024 Strategy Guide

    AI in the real world: Real solutions for real contact center stars

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  • Woman and man at a counter in an airport, with a woman who works there looking at a computer.
    July 26, 2024 Blog Travel and Hospitality

    4 ways AI-enabled knowledge bases can transform travel CX

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  • List of healthcare terms
    July 10, 2024 Blog

    Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes

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