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More insights from TTEC
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Bank’s dedicated fraud team outperforms compliance goals
TTEC overdelivers on KPI targets by becoming an extension of the brand
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Global brand optimizes digital channel to drive collections efficacy
TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
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Financial services contact center trends: Don't be loyalty laggards in 2025
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Banking, financial services face evolving loyalty hurdles in 2025
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Insurance firm pumps up sales 10% with AI-enhanced performance enablement
Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
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What to watch: Observant banks focus on these 4 in-flux industry developments
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Key questions for banking CX heading into 2025
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
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Offshore delivery model earns 95%+ quality scores
Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company
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Insurance company optimizes back-office operations by 20%
A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
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Insurance tailored to the 2024 consumer
AI, data insight, and human intelligence ensure a future-proof experience
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